Got Questions?
Frequently Asked Questions
Everything you need to know before you shop.
Return policy
Return policy for defective products: full refund. We only support return if we shipped wrong or detective items.We pay the return shipping fee.
Shipping Policy
Free shipping on all orders, shipping time is 5-10 days worldwide! Shipping methods are FedEx. You can track your order here.
Can your hair be dayed and bleached?
Our natural-color hair can only be lightened to #27. It can’t be bleached to lighter shades such as #613. If you need #613 hair, our factory can produce it for you directly. Please contact us for a quote.
How Long Do VELARISSE Wigs Last?
We provide the highest grade of hair on the market, and with proper care, the wig will last well 1-2 years.
Does your Hair Shed A Lot?
VELARISSE Hair has been tested by the National Hair Products and Hair Care Products Quality Supervision and Inspection Center, certifying it as 100% Virgin Human Hair. Chemical-free, it’s soft, smooth, bouncy, and doesn’t shed. Plus, it’s dye and bleach-friendly.
Can Your Hair Be Straightened, Curled?
Handle the hair as you would your own. While using a flat iron, straightener, or curling tongs is fine occasionally, avoid excessive heat styling to prevent drying out the hair, ensuring its longevity.